We work with business executives and managers to understand their goals for the business over the next 3-5 years. We then create a technology strategy to facilitate those goals by creating IT Scorecards, which inspire a detailed IT Roadmap and IT Budget, including initial projects, an ongoing support plan, and all costs involved over the entire IT lifecycle.
We define a company’s technology project requirements and provide detailed proposals to solve real business problems with technology products and services. Projects may include IT lifecycle refresh, business process improvements, productivity improvements, and IT security
We offer a fully-managed IT department, including Virtual CIO, Project Manager, IT Service Manager, and IT Support Helpdesk. Our customers plug our team directly into their company, immediately transforming their IT operations. Disaster-recovery backup systems and recovery processes help maintain a state of readiness.
We offer a full array of IT infrastructure-as-a-service, so customers benefit from datacenters’ economies of scale. Qoverage customers own and operate only the IT infrastructure they need, so they can focus their CAPEX dollars on other areas of the business.
We visit clients’ offices on a regularly-scheduled basis for proactive IT management, and between scheduled visits as needed for reactive support.
Our IT service Helpdesk supports business users in real time via teleconference and shared screens. We manage against a 12-minute triage goal.
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